FAQs

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When will my order arrive?

We deliver across KZN from Monday to Friday every week: 

Hillcrest and Kloof: Mondays and Tuesdays

Westville: Tuesdays

Greater Durban area: Tuesday and Wednesday 

Umhlanga: Wednesday and Thursday

Ballito: Thursday

South Coast: Friday

Zululand: Every second Thursday and Friday

Drakensburg to Dundee: Every second Thursday and Friday

For orders outside of KZN: For main city, delivery times are roughly 3-4 working days from the date of dispatch. For outlying areas, we deliver in roughly 5-7 working days from the date of dispatch. 

Although we do everything we can to deliver on time, things do sometimes go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame. 

To expedite your order  or to arrange delivery on a specific day of the week, please feel free to contact us on info@meanderfinewines.co.za.

Please note that do not deliver on weekends or public holidays.

How much does delivery cost?

We charge a flat rate shipping fee of R100 for orders under R1500 all overs over R1500 qualify for free delivery.

How do I redeem a voucher?

Simply enter your voucher code at checkout.

How do I cancel my order if I have already paid?

If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at info@meanderfinewines.co.za, so we can arrange for your order to be canceled. You will be fully refunded.

What is your refund/return policy?

Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse. In certain instances, we may not be able to acquire the vintage you ordered. In this case, we will exchange it for an alternative vintage or refund you.

Whilst we do our utmost to ensure the quality level of the wines that are listed on www.meanderfinewines.co.za, we are unfortunately not in a position to refund or exchange wines that were not to your personal preference. If you need advice on wine selection prior to purchase, please do not hesitate to contact us for one of our wine experts to help you make a decision.

How can I make a return?

Contact us on info@meanderfinewines.co.za and we will organize for your order to be returned to the warehouse. Please note that any returns that are not at the fault of www.meanderfinewines.co.za, will be done at a set fee of R200 before any refunds are done.

How do I get a refund?

Contact us on info@meanderfinewines.co.za and we will refund your order. The refund will only be processed once the products have been returned to our warehouse and are still in the condition it was received in. Your refund will be done in the same way as your payment method, ie if you paid via credit card, we will refund you back onto the card used.

What if I wrote the wrong address?

All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at info@meanderfinewines.co.za with the correct delivery address. We will re-deliver your order at a fee of R200.

What if my package is undeliverable?

Occasionally packages return to us as “undelivered.” Should this occur with your order, Meander Fine Wines will make every attempt to contact you for the arrangement of re-shipment.

What if my order arrives broken?

Please report any breakages to Meander Fine Wines within 2 working days from date of delivery. Any request made after this period is determined at the sole discretion of, Meander Fine Wines who reserve the right to refuse any replacements once the above period has lapsed.